Refund policy
🌿 Modern Botanica Refund Policy
Returns
Due to the nature of our handmade, botanical skincare, we are only able to accept returns on unopened, unused items in their original packaging, within 14 days of delivery. If 14 days have passed, or the product has been opened, we’re unable to offer a return — but we still want to take care of you (see below).
To request a return or support with your order, email support [at] modernbotanica [dot] com with your order number. If your return is approved, we’ll send you instructions and a return label. Items sent back without prior approval will not be accepted.
🌙 First-Time Guarantee
We know that trying a new skincare ritual can be a leap of faith. That’s why we offer a one-time store credit or product replacement for first-time customers if something doesn’t feel right.
While we can’t accept returns on opened personal care items (for health + safety reasons), we stand behind our offerings. Just reach out within 14 days of delivery and let us know what’s going on — we’ll make it right.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or something isn’t right, please email us within 3 days of delivery. We’ll take care of it right away.
Non-returnable items
We do not accept returns on:
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Opened or used products
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Gift cards
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Sale items
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Custom or made-to-order items
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. If you haven’t received your refund after that window, please reach out.
EU Customers
Orders shipping to the European Union are eligible for a 14-day cancellation period under EU law. Items must be unused and in original packaging to qualify.